Welcome to Docklands Florist, your professional choice for online flower delivery in Docklands and the surrounding areas. These Terms & Conditions are designed to ensure clarity, fairness, and transparency in our interactions with customers placing orders for flowers and related products via our website. By placing an order with Docklands Florist, you agree to be bound by the terms outlined below. Please read these Terms & Conditions carefully before making a purchase.
These Terms & Conditions apply to all purchases made by customers residing in or ordering for delivery to the Docklands and neighbouring areas through our online platform. Our commitment is to providing a smooth and secure shopping experience for customers seeking quality flower delivery across Docklands and its surrounds.
1. Placing Your Order
Orders can be placed via our website at any time. Please ensure that the recipient's address in Docklands or the specified surrounding area is accurate and complete to avoid delivery issues. You will need to select your chosen products, add them to your basket, and proceed to checkout. At checkout, you will be prompted for delivery details, personal message (if desired), preferred delivery date, and payment details.
2. Acknowledgement
After placing an order, you will receive an automated confirmation acknowledging receipt of your order. This is not an acceptance of the order, rather an acknowledgment that we have received it for processing.
3. Acceptance of Order
An order is considered accepted and a binding contract is formed between you and Docklands Florist once you receive a dispatch confirmation via email or text (depending on the contact information submitted at checkout). Docklands Florist reserves the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product unavailability, payment issues, or suspicion of fraudulent activity.
4. Substitution Policy
On rare occasions, certain flowers or products may be unavailable due to seasonal variation or demand. Where this occurs, we reserve the right to substitute with flowers or items of equal or greater value and as close as possible to your original selection, ensuring the overall quality and character of the arrangement is maintained.
1. Methods of Payment
Payment for online orders must be made at the time of placing the order. We accept various payment methods which will be clearly indicated at checkout, typically including major debit and credit cards. All payments are processed through secure payment gateways to ensure safety and confidentiality.
2. Pricing
All prices listed on our website are in Pounds Sterling (£), inclusive of VAT unless stated otherwise. Delivery charges, if applicable, will be clearly indicated prior to payment and order confirmation.
3. Payment Validation
Orders will not be processed or dispatched until payment has been validated and received in full. If payment is declined or not authorised by your bank or card provider, Docklands Florist is not liable for delays or failure to deliver.
1. Delivery Area
We provide flower delivery services to Docklands and selected surrounding areas, as indicated on our website. If your preferred delivery location is not within our covered area, we will notify you as soon as possible and arrange for a refund if necessary.
2. Delivery Times
We make every effort to deliver your flowers within your chosen date and time window. However, delivery times are approximate and cannot be guaranteed, particularly during peak periods or due to unforeseen circumstances.
3. Recipient Not Available
If the recipient is not at the delivery address, we will follow your specific instructions where provided. Otherwise, we may leave the flowers with a neighbour or in a safe location, or leave a calling card for the recipient to contact us and arrange a re-delivery or collection. Additional charges may apply for re-delivery attempts.
1. Cancellations
Due to the perishable nature of flowers, cancellations are subject to the following rules:
2. Amendments
If you wish to amend your order (change of address, message, delivery date, or product selection), please contact us as soon as possible. We will make every reasonable effort to accommodate your amendment, but changes cannot always be guaranteed if the order has progressed beyond a certain stage.
We strive to deliver all flowers and products in pristine condition. Due to their perishable nature, flowers are non-returnable except in the event of them arriving in unsatisfactory condition (e.g., damaged, wilted, or not as described). In such instances, please contact us within 24 hours of delivery, providing photographic evidence where possible, so we can investigate and offer a replacement or refund as appropriate.
Refunds are processed using the original payment method and may take several business days to appear depending on your card provider or bank policies.
It is your responsibility to provide complete and accurate information at the time of ordering, including recipient details and delivery address. Docklands Florist will not be held liable for late or failed deliveries due to incomplete or incorrect information supplied by the customer.
Docklands Florist will not be liable for any loss or damage arising from non-delivery or delayed delivery caused by circumstances beyond our reasonable control, including but not limited to adverse weather conditions, transportation issues, or incorrect delivery information supplied by the customer.
Except as required by law, our total liability to you for any claim relating to your order or the supply of our goods, whether in contract, tort, or otherwise, shall not exceed the purchase price paid for the relevant order.
We shall not be liable for any failure to deliver or delay in performance resulting from events, circumstances, or causes beyond our reasonable control. These may include but are not limited to: natural disasters, fire, flood, national emergency, government restrictions, transport disruptions, or interruptions to our supply chain. Should such an event occur, we will contact you as soon as possible to discuss alternative arrangements.
Your privacy is important to us. Personal information you provide during the order process will only be used to process and deliver your order, communicate with you about your order, and comply with our legal obligations. We do not share your data with third parties except as necessary to facilitate delivery or where required by law.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page with immediate effect. It is your responsibility to review these Terms & Conditions regularly before placing an order. Continued use of our website and services after changes constitutes your acceptance of the updated terms.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or the supply of products by Docklands Florist, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you submit to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions, concerns, or require support regarding our Terms & Conditions or your order, please refer to our contact page. Our customer service team will endeavour to respond to all queries in a timely and helpful manner.
These Terms & Conditions apply to all customers ordering flower delivery in Docklands and the immediate surrounding areas. Thank you for choosing Docklands Florist for your online flower delivery needs. We look forward to delighting you and your recipients with beautiful, fresh arrangements and dependable service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Docklands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Docklands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
