Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Docklands
At Docklands Florist, your satisfaction is at the heart of what we do. As a trusted local Docklands florist, we take great pride in sourcing the freshest flowers for households and businesses in the area. Every bouquet and arrangement is crafted to delight and to last, backed by our Fresh Flowers Guarantee. If for any reason you are not happy with the freshness or quality of your flowers, we are here to make it right.
Damaged-On-Arrival Policy
We understand how important it is for your flowers to arrive in perfect condition. If your flowers or arrangements are damaged on arrival, please contact us as soon as possible after receiving your delivery. We advise photographing both the damaged flowers and the packaging. This helps us quickly assess the issue and offer a suitable resolution.
Our team will review your claim and, depending on the extent of the damage, we may offer a free replacement delivery or a full refund. Please note that all requests related to damage should be submitted within 24 hours of receiving your order to ensure eligibility for a refund or replacement.
Freshness Window & Quality Assurance
We guarantee that all fresh flower arrangements dispatched from Docklands Florist are made with recently cut, premium blooms. Our freshness window ensures that flowers sent from our shop should look vibrant and healthy for a minimum of five days from delivery, provided they are cared for following the provided guidelines.
If your blooms appear wilted or fail to meet our freshness standards within this period, please reach out to us. Attach clear photographs of the flowers for our assessment. Depending on the circumstance, we may arrange a replacement or refund at no extra cost to you.
Refunds and Replacement Options
Your satisfaction is our commitment. If your order does not meet the high standards we set for flower freshness and quality, we will work swiftly to resolve the issue. Depending on the nature of the complaint, we may offer:
- A full or partial refund to your original payment method
- A prompt replacement bouquet or arrangement
- A store credit for future orders
We seek to address every concern with flexibility and understanding. Please note that to be eligible for a refund or replacement, we generally require details and photos within our freshness window (five days of receipt), and may request that you return the original spoiled or damaged flowers for review.
Complaints Process
We value every customer’s feedback and see any complaint as an opportunity to further improve our Docklands floristry service. If you have a concern about your order, please follow these steps:
- Contact our customer care team with your order details and a description of the issue.
- Provide any supporting photos (if related to freshness or damage).
- Our team will review your complaint and respond within one business day with next steps.
- We aim to resolve most complaints within 72 hours, ensuring you are completely satisfied.
We are passionate about building trust with Docklands’ residents and businesses, and are dedicated to ensuring a happy outcome for every customer.
Your Trusted Local Docklands Florist
Docklands Florist is proud to serve the local community, delivering fresh flowers and reliable service every time. When you order from us, you can expect both beautiful blooms and friendly, professional support, before, during, and after your purchase.
